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Privacy Policy & Terms and Conditions
1. Introduction
Welcome to Instabot.gr, operated by SmartyAI (UK). By using our website and AI-powered social media content creation service, you agree to comply with and be bound by the following Privacy Policy and Terms and Conditions.
Service Description: Instabot.gr provides AI-generated social media content, automated posting to Facebook and Instagram, and social media management tools for Greek businesses.
Last Updated: August 4, 2025
2. Personal Data Collection
To deliver our social media services, Instabot may collect:
Business & Account Information:
Name, email address, phone number, and business details
Business name, industry, location, and target audience information
Social media account credentials and page/profile information (Facebook, Instagram)
Brand identity elements (logos, colors, voice, style preferences)
Content & Performance Data:
Content preferences, posting history, and engagement metrics
Conversations with our AI chatbot for service personalization
Analytics data from your social media accounts (reach, engagement, demographics)
Technical Information:
IP address, browser type, device information, and cookies for website analytics
Usage patterns and feature utilization within our platform
3. Use of Personal Data
Your personal data is used exclusively for:
Core Services:
Content Creation: Generating personalized social media posts, captions, and hashtag recommendations
Automated Posting: Publishing approved content to your Facebook and Instagram accounts
Performance Optimization: Analyzing engagement to improve future content recommendations
Account Management: Managing your subscription, billing, and account preferences
Service Improvement:
AI Model Training: Improving our content generation algorithms (using anonymized data)
Platform Enhancement: Developing new features and optimizing user experience
Customer Support: Providing technical assistance and resolving service issues
Communication:
Service Updates: Notifying you about new features, maintenance, or important changes
Marketing Communications: Sending promotional content (only with explicit consent)
Performance Reports: Providing monthly analytics and insights about your social media performance
4. Data Sharing with Third Parties
Essential Service Providers:
Facebook & Instagram APIs: For automated posting and analytics (through official, secure APIs)
AI Processing Partners: Your content data may be securely transmitted to third-party AI service providers for content generation
Cloud Infrastructure: Secure hosting providers within the EU for data storage and processing
Professional Services (Optional):
Marketing Consultants: Only if you explicitly request connection with certified social media professionals
Analytics Platforms: Google Analytics, Facebook Analytics for performance tracking (anonymized data)
Legal Requirements:
Authorities: Only when required by Greek or EU law
Data Protection Authorities: For compliance verification when requested
Important: We do NOT sell, rent, or share your personal information with third parties for their marketing purposes.
5. AI Model and Data Security
AI Processing:
Your business and content data is processed by advanced AI models to generate personalized social media content
Content generation occurs on secure, EU-compliant servers
Personal data is anonymized for AI model improvement purposes
Security Measures:
Encryption: Industry-standard 256-bit encryption for data in transit and at rest
Access Control: Multi-factor authentication and role-based access restrictions
Regular Audits: Quarterly security assessments by independent cybersecurity firms
UK & EU Compliance: All data processing complies with UK GDPR and EU GDPR regulations
API Security: Secure OAuth connections with social media platforms
6. Data Retention and Deletion
Retention Periods:
Free Users: 6 months from last activity
PRO Users: 2 years from subscription end for service continuity
Content Archives: 1 year for performance analysis and optimization
Analytics Data: 3 years (anonymized) for trend analysis
Marketing Data: Until withdrawal of consent
Data Deletion:
User Request: Complete account deletion within 30 days of request
Automatic Cleanup: Inactive free accounts purged after 6 months
Legal Compliance: Some data may be retained longer if required by law
Social Media Disconnect: Immediate revocation of posting permissions when requested
To request data deletion, contact: privacy@instabot.gr
7. User Consent and Rights
Under UK GDPR and EU GDPR, you have the right to:
Access & Control:
Data Access: Request a complete copy of your personal data
Data Portability: Download your content and analytics in standard formats
Correction: Update or correct inaccurate personal information
Deletion: Request complete removal of your data ("Right to be Forgotten")
Processing Control:
Consent Withdrawal: Revoke permission for marketing communications or optional features
Processing Restriction: Limit how we use your data while maintaining core service functionality
Objection: Object to data processing for marketing or analytics purposes
Account Control:
Social Media Disconnection: Revoke posting permissions to Facebook/Instagram at any time
Subscription Management: Cancel or modify your service plan without data deletion penalties
To exercise these rights, contact: support@instabot.gr
Response Time: Within 30 days of request
8. Cookies and Tracking
Cookie Types We Use:
Essential Cookies: Required for platform functionality and user authentication
Analytics Cookies: Anonymous usage statistics to improve our service
Preference Cookies: Remember your settings and customizations
Marketing Cookies: Track campaign effectiveness (only with consent)
Cookie Management:
You can disable cookies through your browser settings
Essential cookies cannot be disabled without affecting service functionality
Marketing cookies can be opted out through our Cookie Preferences center
Cookie Retention: Maximum 12 months, most expire within 30 days
9. Liability Disclaimer
Service Limitations:
Content Accuracy: Instabot.gr provides AI-generated social media content recommendations. While we strive for high-quality, engaging content, we cannot guarantee viral success or specific engagement rates
Platform Changes: Social media algorithms change frequently; our service adapts but cannot guarantee consistent performance
Account Safety: We use official APIs, but users remain responsible for their social media account security
Content Disclaimer - No Responsibility:
AI-Generated Content: We accept NO RESPONSIBILITY whatsoever for the accuracy, appropriateness, legality, or quality of AI-generated text and image suggestions
User Verification Required: ALL content must be manually reviewed, edited, and explicitly approved by the user before publication
No Automatic Publishing: Our service only creates DRAFT posts - final publishing decisions rest entirely with the user
Content Liability: Users bear FULL RESPONSIBILITY for all published content, including any legal, financial, or reputational consequences
User Responsibilities:
Mandatory Content Review: Users MUST review and approve all AI-generated content before publication - no exceptions
Legal Compliance: Ensure all posted content complies with Facebook, Instagram, local advertising regulations, and applicable laws
Brand Consistency: Verify that AI-generated content aligns with your brand values, messaging, and business standards
Copyright & IP: Confirm all content respects intellectual property rights and does not infringe third-party copyrights
Factual Accuracy: Verify all claims, statistics, dates, and factual information in AI-generated content
Cultural Sensitivity: Ensure content is appropriate for your target audience and cultural context
Performance Expectations:
Engagement Rates: Based on industry averages; individual results may vary significantly
AI Accuracy: Content generation accuracy continuously improves but ALWAYS requires human review and refinement
Technical Issues: Service availability is targeted at 99.5% uptime; maintenance windows will be announced
No Guarantees: We provide NO WARRANTIES regarding content performance, engagement levels, or business outcomes
10. Social Media Platform Integration
API Connections:
Official APIs Only: We use only Facebook and Instagram's official APIs
Permission Scope: We request only necessary permissions for posting and analytics
No Password Storage: We never store your social media passwords
Instant Revocation: You can disconnect platforms immediately through your account settings
Platform Compliance:
Content Policies: All generated content designed to comply with Facebook and Instagram community guidelines
Advertising Standards: Business content follows platform advertising policies
Data Usage: We access only data necessary for our service functionality
11. Subscription and Billing
Service Plans:
Free Tier: Limited features with 6-month data retention
PRO Subscription: €99/month + VAT for full features and extended support
Cancellation: Cancel anytime without penalty; service continues until period end
Billing Terms:
Payment Processing: Handled by secure, PCI-compliant payment processors
Refund Policy: Pro-rated refunds available within 30 days for service issues
Price Changes: 30-day advance notice for subscription price modifications
12. Changes to Policy
Update Notifications:
Major Changes: Email notification to all users 30 days in advance
Minor Updates: Posted on website with immediate effect
Version Control: All policy versions archived and available upon request
Continued Use:
Using our service after policy updates constitutes acceptance of new terms
Users may cancel their account if they disagree with policy changes
Historical data processing continues under the terms accepted at time of collection
13. Governing Law and Dispute Resolution
Jurisdiction:
This policy is governed by British law and UK GDPR regulations
Any disputes shall be resolved by British courts with jurisdiction in England and Wales
Alternative Resolution: Mediation preferred before litigation for service disputes
Data Protection Authority:
UK ICO: Information Commissioner's Office for UK GDPR compliance issues
International Cooperation: Cross-border data protection cooperation with EU authorities when applicable
14. Contact Information
General Inquiries:
Website: www.instabot.gr
Email: instabot@pandorabot.io
Data Protection Officer:
Email: instabot@pandorabot.io
Response Time: Within 30 days for all data protection requests
Business Information:
Company: SmartyAI Ltd
Registration: United Kingdom
15. Special Provisions
AI Transparency:
Algorithm Bias: We continuously monitor and adjust our AI models to minimize bias
Human Oversight: All AI-generated content can be reviewed and modified by users
Feedback Integration: User feedback helps improve AI accuracy and relevance
Multi-Language Support:
Greek Focus: Our AI is specifically trained for Greek market and cultural nuances
Language Processing: Native Greek language understanding and content generation
Cultural Adaptation: Content recommendations consider Greek business customs and communication styles
By using Instabot.gr, you acknowledge that you have read, understood, and agree to be bound by these Terms and Privacy Policy.
For the most current version of this document, always refer to: www.instabot.gr/privacy-terms