Πολιτική Απορρήτου

Τελευταία ενημέρωση: 04/08/2025

1. Introduction

Welcome to Instabot.gr, operated by SmartyAI (UK). By using our website and AI-powered social media content creation service, you agree to comply with and be bound by the following Privacy Policy.

Service description: Instabot.gr provides AI-generated social media content, automated posting to Facebook and Instagram, and social media management tools for Greek businesses.

2. Personal data collection

Business & account information

• Name, email address, phone number, and business details
• Business name, industry, location, and target-audience information
• Social media account and page/profile information (Facebook, Instagram)
• Brand identity elements (logos, colors, voice, style preferences)

Content & performance data

• Content preferences, posting history, and engagement metrics
• Conversations with our AI chatbot for service personalisation
• Analytics data from your social media accounts (reach, engagement, demographics)

Technical information

• IP address, browser type, device information, and cookies for website analytics
• Usage patterns and feature utilisation within our platform

3. Use of personal data

• Content creation: generating personalised posts, captions and hashtag recommendations
• Automated posting: publishing approved content to your connected accounts
• Performance optimisation: analysing engagement to improve future recommendations
• Account management: subscriptions, billing and account preferences
• AI model training: improving our content-generation algorithms (using anonymised data)
• Customer support: technical assistance and issue resolution
• Communication: service updates, performance reports and — only with explicit consent — marketing communications

4. Data sharing with third parties

• Facebook & Instagram APIs: for automated posting and analytics (official, secure APIs)
• AI processing partners: content data may be securely transmitted to third-party AI service providers for content generation
• Cloud infrastructure: secure hosting providers within the EU
• Analytics platforms: Google Analytics, Facebook Analytics (anonymised data)
• Authorities: only when required by Greek or EU law

Important: we do NOT sell, rent, or share your personal information with third parties for their marketing purposes.

5. AI model and data security

• Content generation occurs on secure, EU-compliant servers; personal data is anonymised for AI model improvement
• Encryption: industry-standard 256-bit encryption in transit and at rest
• Access control: multi-factor authentication and role-based access
• Compliance: processing complies with UK GDPR and EU GDPR
• API security: secure OAuth connections with social media platforms

6. Data retention and deletion

• Free users: 6 months from last activity
• Paid users: 2 years from subscription end for service continuity
• Content archives: 1 year for performance analysis
• Analytics data: 3 years (anonymised)
• Marketing data: until withdrawal of consent

Account deletion is completed within 30 days of request; posting permissions are revoked immediately when you disconnect a platform. To request deletion, contact info@pandorabot.io.

7. User consent and rights

Under UK GDPR and EU GDPR you have the right to: access a copy of your data; data portability; correction; deletion ("right to be forgotten"); consent withdrawal; processing restriction; objection to marketing or analytics processing; social media disconnection at any time. To exercise these rights, contact info@pandorabot.io — response within 30 days.

8. Cookies and tracking

We use essential cookies (functionality and authentication), analytics cookies (anonymous usage statistics), preference cookies, and — only with consent — marketing cookies. You can disable cookies in your browser settings; essential cookies cannot be disabled without affecting functionality. Cookie retention: maximum 12 months, most expire within 30 days.

9. Liability disclaimer

• Content accuracy: we provide AI-generated content recommendations and cannot guarantee viral success or specific engagement rates
• AI-generated content: we accept no responsibility for the accuracy, appropriateness, legality or quality of AI-generated suggestions
• User review: content must be reviewed and approved by the user before publication; users bear full responsibility for all published content — including content published through scheduling and autopilot features they have enabled
• Legal compliance: users must ensure posted content complies with platform policies, advertising regulations and applicable laws, respects intellectual property, and is factually accurate
• No guarantees: no warranties regarding content performance, engagement or business outcomes; service availability is targeted at 99.5% uptime

10. Social media platform integration

• Official Facebook and Instagram APIs only; we never store your social media passwords
• We request only the permissions necessary for posting and analytics
• You can disconnect platforms immediately through your account settings
• Generated content is designed to comply with platform community guidelines

11. Subscription and billing

• Current plans and prices are listed at instabot.gr/pricing
• Cancellation: any time without penalty; service continues until period end
• Payment processing by secure, PCI-compliant processors
• Price changes: 30-day advance notice

12. Changes to policy

Major changes: email notification 30 days in advance. Minor updates: posted on this page with immediate effect. Continued use of the service after policy updates constitutes acceptance.

13. Governing law and dispute resolution

This policy is governed by British law and UK GDPR; disputes are resolved by courts with jurisdiction in England and Wales, with mediation preferred before litigation. The UK Information Commissioner's Office (ICO) is the supervisory authority, cooperating with EU authorities where applicable.

14. Contact information

Company: SmartyAI Ltd (United Kingdom) · Data protection: info@pandorabot.io · Support: info@pandorabot.io · response within 30 days for all data-protection requests.

15. Special provisions

AI transparency: we monitor and adjust our AI models to minimise bias; all AI-generated content can be reviewed and modified by users; user feedback helps improve AI accuracy. Greek focus: our AI is specifically trained for the Greek market, with native Greek language understanding and content recommendations adapted to Greek business customs.